Privacy Policy

Last updated: August 20, 2026

DP GLOBAL respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or make a purchase from our website.

1. Who We Are

This website is operated by DP GLOBAL LLC, trading as DP GLOBAL.

For questions or privacy requests, please contact us through the contact form available on our website.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

  • Our website and online store;
  • Purchases and payment transactions;
  • Customer accounts;
  • Customer-service communications;
  • Marketing communications;
  • Promotions, competitions and surveys; and
  • Cookies, analytics tools and similar technologies.

This policy does not apply to third-party websites or services that operate under their own privacy policies.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website.

Information You Provide

We may collect:

  • Your name;
  • Billing and shipping addresses;
  • Email address;
  • Telephone number;
  • Customer-account login information;
  • Products ordered and transaction details;
  • Customer-service enquiries and correspondence;
  • Returns, refunds and complaint information;
  • Product reviews or other content you submit;
  • Marketing preferences; and
  • Information submitted when entering a promotion, competition or survey.

Payment Information

Payments are processed by third-party payment providers. We do not normally receive or store your complete debit-card, credit-card or bank-account details.

Payment providers may collect and process your payment details under their own privacy policies.

Information Collected Automatically

When you access or use our website, we and our service providers may automatically collect:

  • IP address;
  • Browser and device type;
  • Device identifiers;
  • Operating system;
  • Time zone and approximate location;
  • Pages and products viewed;
  • Referring website or search terms;
  • Website interactions;
  • Shopping-cart activity;
  • Purchase history;
  • Cookie and advertising identifiers;
  • Network and connection information; and
  • Fraud-prevention, security and diagnostic information.

Information Received from Other Sources

We may receive information from:

  • Shopify and other e-commerce service providers;
  • Payment processors;
  • Shipping and fulfilment providers;
  • Analytics and advertising providers;
  • Social-media platforms;
  • Fraud-prevention and identity-verification providers; and
  • Business and marketing partners.

4. How We Use Personal Information

We may use personal information to:

  • Process, fulfil and deliver orders;
  • Take payments and issue refunds;
  • Send order confirmations and delivery updates;
  • Create and manage customer accounts;
  • Provide customer service;
  • Respond to enquiries, complaints and return requests;
  • Verify transactions;
  • Detect and prevent fraud, misuse and security incidents;
  • Maintain and secure our website;
  • Improve our products, services and website;
  • Analyse website traffic and customer behaviour;
  • Personalise the shopping experience;
  • Send marketing communications where permitted;
  • Deliver and measure advertising;
  • Manage promotions, competitions and surveys;
  • Maintain accounting, tax and business records;
  • Enforce our terms and policies;
  • Establish, exercise or defend legal claims; and
  • Comply with applicable laws and lawful government requests.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, software development kits and similar technologies to:

  • Operate the website and shopping cart;
  • Remember your preferences;
  • Keep the website and customer accounts secure;
  • Understand how visitors use our website;
  • Measure website and advertising performance;
  • Personalise content; and
  • Deliver or measure advertising.

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may be optional.

You can manage cookies through our cookie banner, where available, or through your browser settings. Blocking certain cookies may affect how the website functions.

Please see our separate Cookie Policy for further information.

6. How We Disclose Personal Information

We may disclose relevant personal information to:

  • Shopify and website-hosting providers;
  • Payment processors;
  • Delivery, logistics and fulfilment providers;
  • IT, cloud-storage and cybersecurity providers;
  • Customer-service platforms;
  • Analytics and advertising providers;
  • Email and marketing-service providers;
  • Fraud-prevention and identity-verification providers;
  • Accountants, insurers, lawyers and professional advisers;
  • Regulators, courts, law-enforcement bodies and public authorities where legally required; and
  • A buyer, investor, successor or adviser involved in a merger, acquisition, financing, sale or reorganisation of our business.

We disclose only the information reasonably necessary for the relevant purpose.

Service providers may use personal information only as permitted by their agreements with us and applicable law.

7. Sale, Sharing and Targeted Advertising

We do not sell personal information in exchange for money.

However, when advertising cookies or similar technologies are enabled, we may disclose identifiers, device information and internet activity to advertising or analytics partners. Some US state privacy laws may define this activity as a “sale,” “sharing” or processing for targeted advertising, even when no money is exchanged.

Where applicable, you may opt out by:

  • Using the privacy or cookie-preference controls on our website;
  • Submitting a request through our website contact form; or
  • Enabling a legally recognised browser-based opt-out signal, such as Global Privacy Control.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may include:

  • Order, invoice, transaction and tax records: generally up to seven years or as otherwise required by law;
  • Customer-account information: while the account is active and for a reasonable period afterward;
  • Customer-service records: for as long as necessary to resolve the matter and maintain appropriate business records;
  • Marketing information: until you unsubscribe, opt out or withdraw consent;
  • Fraud-prevention and security records: for as long as reasonably necessary to protect our business and customers; and
  • Cookie information: according to the duration stated in our Cookie Policy or cookie-preference tool.

We may retain information for longer where necessary for a dispute, investigation, legal claim or legal obligation.

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

However, no internet transmission or electronic-storage system is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please notify us promptly if you suspect unauthorised use of your account.

10. Your Privacy Choices

Depending on where you live and subject to applicable legal limitations, you may have the right to:

  • Confirm whether we process your personal information;
  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Request a portable copy of eligible information;
  • Opt out of the sale or sharing of personal information;
  • Opt out of targeted advertising;
  • Opt out of certain automated profiling;
  • Limit certain uses of sensitive personal information;
  • Withdraw consent where processing depends on consent; and
  • Appeal a decision we make concerning a privacy request.

You also have the right not to receive discriminatory treatment for exercising an applicable privacy right.

To submit a request, please use the contact form available on our website. Please state that your message concerns a Privacy Request and identify the right you wish to exercise.

We may need to verify your identity before completing a request. We will use information submitted for verification only to process and respond to the request.

Where permitted by law, an authorised agent may submit a request on your behalf. We may require proof of the agent’s authority and may ask you to verify your identity directly.

If we deny your request, you may appeal by contacting us again and stating that you are submitting a Privacy Request Appeal.

11. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to DP GLOBAL.

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, telephone number, IP address and account identifiers;
  • Customer-record information, such as billing and shipping details;
  • Commercial information, such as products purchased or considered and transaction history;
  • Internet or electronic-network activity, such as browsing, search and website-interaction information;
  • Approximate geolocation information;
  • Audio, electronic or visual information submitted during customer-service interactions;
  • Inferences drawn from shopping activity or preferences; and
  • Sensitive personal information, such as account login credentials and payment information processed by payment providers.

We collect these categories from consumers, website technology, service providers, payment processors, advertising partners, social-media platforms and business partners.

We use this information for the business and commercial purposes described in Section 4.

We may disclose these categories to the service providers and other recipients described in Section 6.

We do not use or disclose sensitive personal information to infer characteristics about individuals or for purposes that require a right to limit under California law, unless otherwise stated at the point of collection.

California residents may have the right to know, access, correct or delete personal information and to opt out of its sale or sharing.

We do not offer financial incentives in exchange for personal information unless the relevant terms and legally required notice are provided separately.

California “Shine the Light”

California residents may request information about certain disclosures of personal information to third parties for their own direct-marketing purposes. Where applicable, you may submit one request per calendar year through our website contact form.

12. Other US State Privacy Rights

Residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and other states with applicable consumer privacy laws may have additional rights.

The availability and scope of these rights depend on:

  • Your state of residence;
  • Whether the relevant law applies to DP GLOBAL;
  • The type of information involved; and
  • Exceptions or limitations under applicable law.

We will process verified requests in accordance with the law that applies to the request.

13. Marketing Communications

We may send promotional emails or messages where permitted by law.

You can unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email; or
  • Contacting us through the contact form on our website.

Unsubscribing from marketing will not prevent essential service communications relating to an order, payment, delivery, account, return or customer-service enquiry.

14. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete it.

Purchases should be made by an adult or with the involvement and permission of a parent or legal guardian.

15. International Visitors and Transfers

DP GLOBAL is based in the United States. If you access our website from another country, your personal information may be transferred to, stored in or processed in the United States and other countries where our service providers operate.

These countries may have privacy laws that differ from those in your country. Where required, we use appropriate contractual or legal safeguards for international transfers.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

We do not control and are not responsible for the privacy, security or content practices of third-party websites. You should review the privacy policy of an external website before providing personal information.

17. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to traditional Do Not Track signals.

Where required by applicable law, we process recognised universal opt-out signals, such as Global Privacy Control, as a request to opt out of sale, sharing or targeted advertising for the browser or device sending the signal.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or data-handling practices.

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.

19. Contact Us

For questions, complaints or privacy requests, contact:

DP GLOBAL LLC, trading as DP GLOBAL

Website: https://dpglobalus.com

Please use the contact form available on our website and include “Privacy Request” in your message.